Products

Cost Transformation Products

- Transforming cost into Profit.
- Prioritisation of Important tasks.
- Establishing Critical Control Points.
- Effective Maintenance Techniques.

Customer Satisfaction Products

- Analysis of Current Satisfaction levels.
- Process Review.
- Development of Service Champions.
- Creating a Quality Service Environment.
- Operational Management and Control.
- Productivity Improvement.

Sales Transformation Products

Sales Maximisation through :
- Enhanced Listening skills.
- Enhanced Questioning techniques.
- Influencing and Negotiation.
- Persuasion and enhanced selling
techniques.
- Decoding Buying Strategies.
Selling Skills
- Negotiation skills.
- Persuading.
- Influencing.
- Product Knowledge.
- Structuring the sale.
- Objection handling.
- Closing.

Marketing Products

- External communications, advertising, public relations, direct mail
and newsletters.
- Business Development, specific targeting, lead generation, and
prospect research.
- Internal Communications, marketing committees.
- Research and Development- branding, image and perception
surveys.
- Support and Accountability- Marketing and Coaching.
- Brand Essence Evaluation.